What's included in support
- Bug fixes: we fix bugs in the app as per its described functionality.
- Installation help: guidance for installing the app on supported Odoo versions.
- Version compatibility: the app works with the Odoo versions listed on its App Store page.
- General usage guidance: support for basic usage and configuration questions.
What's not included
- App customisation or feature modifications.
- Support for modified versions of our apps.
- Integration with third-party or custom modules.
- Migration to a different Odoo version, unless explicitly mentioned on the app page.
- Functional training or extended consultation.
Support duration
We provide 90 days of free support from the date of purchase on the Odoo App Store. Extended support plans are available on request.
Response time
Our typical response time is 1 to 2 business days, excluding weekends and public holidays. Customers within their active support period are given priority.
Supported Odoo versions
Each app lists its compatible Odoo versions on the Odoo App Store. Installing an app on an unsupported version is not covered by free support.
How to reach us for support
For all support queries, contact us through one of these channels:
- Odoo App Store message, from your purchased app.
- Email: hello@heliconia.io.
- Include your order number, your Odoo version and a clear description of the issue.
Code ownership and licensing
Our apps are released under the Odoo App Store licensing terms. You may not resell, distribute or republish the code without our prior consent.
Customisation and extended services
If you need additional features, custom development or migration support, our team offers paid Odoo development services tailored to your business. See the Refund Policy for how refunds on digital products are handled.