Odoo support
Keep your Odoo environment stable, secure and evolving with ongoing technical support, development, upgrades and performance optimization, from engineers who build Odoo systems, not a ticket queue.
Reviewed by Bhavesh Selarka, COO & Co-Founder, Heliconia Solutions · Odoo 16 Functional Certification · Odoo Partner · Updated
Businesses that run on what we built
What we help with
The problems that arrive with an existing Odoo system, and what we do about each.
Investigate and resolve production issues in standard Odoo, custom modules or integrations, with the root cause written down.
New features, workflows and reports as the business changes, built to the same upgrade-safe standard as a new implementation.
Slow views, long-running reports, heavy cron jobs, database growth: profiled, indexed, tuned or re-architected.
Maintain and improve payment, storefront, CRM, SMS and API integrations as the systems on either side change.
Prepare custom modules and integrations for the next version and run the migration when you're ready.
Corrections, imports, clean-ups and migration-related issues, done through Odoo's logic rather than the database.
Odoo.sh, cloud and on-premise environments: deployments, backups, monitoring, version management. The hosting page compares the four options.
Access rights, record rules, operating-unit restrictions, IP/MAC controls and periodic review.
Existing Odoo audit
Before support starts on a system we didn't build, we assess it. You get a findings report ranked by risk, and a support plan that starts with what matters most.
Support models
For occasional technical issues on a stable system. Time-based, no commitment, prioritised as capacity allows.
A retained allocation each month for maintenance, fixes, small enhancements and monitoring, with agreed response targets. The model most of our long-term clients use.
Named developers and consultants for long-term development, as an extension of your own engineering: the model behind our partner engagements.
How support runs
Support is a loop, not a queue. Each cycle should leave the system better than it found it.
Error logs, cron health, integration queues, performance metrics and backups watched continuously on retained engagements.
Issues reported by users or caught by monitoring are reproduced and traced to a cause: standard Odoo, custom code, data or integration.
Business impact first: production-blocking, degraded, cosmetic. Agreed priority levels and response targets, communicated on a shared channel.
Fix in version control, tested on staging, with the root cause and any data correction documented.
Reviewed and deployed in an agreed window (Odoo.sh branch flow, cloud or on-premise) with a rollback path.
Recurring issues become backlog items: a refactor, a monitoring rule, an upgrade. The loop closes.
Response and communication
We don't publish a one-size service-level agreement, because response targets should match the criticality of your system and the model you choose. What every retained engagement has: agreed support hours, defined priority levels (production down, degraded, minor, request), response targets per level, a named escalation contact, and a shared channel where progress is visible.
Where a formal SLA is required (regulated environments, multi-entity retail, partner contracts) we write one into the agreement with you.
Beyond maintenance
The reason to have engineers behind your Odoo is that the same team can take it forward. This is the path our long-term support engagements follow.
Step 01
Stabilize: fix what breaks, monitor what matters, stop the recurring pain.
Step 02
Address the findings from the audit (core edits, untested modules, fragile integrations) in priority order.
Step 03
Replace what shouldn't have been custom with configuration or OCA. Refactor what stays.
Step 04
With clean, tested modules, the version upgrade becomes a planned project rather than a risk.
Step 05
Headless frontends, mobile apps, automation, new business lines, built on a system that can now carry them.
Evidence
Every one of these is an ongoing relationship measured in years, not tickets.
Cloud managed services
Accounting, HR and payroll, projects and timesheets, subscriptions, helpdesk and CRM on Odoo 18 Enterprise, with custom modules migrated from earlier versions and financial reporting built for a recurring-services business.
ERP consulting (Odoo partner)
Heliconia developers working as an extension of another Odoo partner’s engineering department: multiple client migrations from Odoo 17 to 18 Enterprise, custom module upgrades, Odoo.sh operations, and Monday.com, Calendly and Zapier integrations.
Healthcare association & career portal
A medical association platform where Odoo 18 Enterprise is the business backend behind a Next.js 15 web portal, React Native (Expo) iOS/Android apps, a Socket.IO messaging server and MeiliSearch: in German, English, French and Arabic.
Retail & wholesale, duty-free
Four Caribbean island entities (each with its own payroll law, currency, fiscal rules and eCommerce site) unified on one Odoo 16 Enterprise platform with a shared core and per-island customization packages.
First-party experience
Most "Odoo bugs" reported by users are data or configuration. The fix is fast. Finding the cause without a reproduction isn't. Monitoring pays for itself here.
A system inherited from another partner needs an audit before it needs a fix. Otherwise the first ticket becomes archaeology.
Performance issues grow with data. The query that was fine at go-live is the one that times out two years later. Retained support catches it before users do.
Support without an upgrade path is a slow decline. The engagements that work are the ones where the roadmap includes the next version.
What clients say
Heliconia's Odoo Enterprise implementation, along with third-party system integration, has optimized our processes. Their expertise has been a game-changer.
Vladimir VukovicCEO, Mevalon ProdukteHeliconia delivered an impeccable Odoo Enterprise implementation with seamless integration. Their expertise has revolutionized our operations.
Kartson KrayChairman, TIMmunity GmbHQuestions
Bug fixes, custom development, performance optimization, integration maintenance, data corrections, deployment and hosting support, security review and version upgrades: on Community or Enterprise, Odoo.sh, cloud or on-premise.
The exact scope is set by the support model: ad hoc, monthly retained or dedicated team.
Yes. We start with a technical audit of the existing system (custom modules, integrations, performance, upgrade readiness) and then support and improve it from there. Inherited systems are a normal starting point.
Yes. Custom modules are reviewed, fixed and, where they block upgrades, refactored or replaced, with your agreement on each.
Yes. We support both editions. Hi-Tech Alloys runs on Odoo 16 Community under our ongoing support.
Yes. Opsio, Jo Ann's, Freiburger Bund and Aria Jewellers run Enterprise. ERP Happy's client environments run on Odoo.sh, where we handle branches, builds and version management.
Yes. Monthly retained support, a fixed allocation with agreed response targets and monitoring, is the model most of our long-term clients use.
Yes. Preparing custom modules and integrations for the next version is part of support, and the migration itself runs as a planned project when you're ready.
Yes. Slow views, reports and jobs are profiled to the query or the module responsible and fixed through indexing, query changes, caching or re-architecture, not by adding hardware first.
Yes. Payment, storefront, CRM, SMS and API integrations are monitored and maintained as the systems on both sides change, with reconciliation to catch silent drift.
Next step
Tell us your version, edition, hosting and what's going wrong: or what you want to build next. We'll propose a support model and, for inherited systems, start with an audit.